Question 1

Are there hidden costs beyond the published tiers?

Accepted Answer

No. Monthly and annual prices shown for Free, Starter, Professional and Professional + are the subscription prices. Optional add-ons such as SMS or WhatsApp usage may be billed by volume when you enable those channels — we call those out before you turn them on.

Question 2

Is there a long-term contract?

Accepted Answer

Paid plans are billed monthly or annually. Annual billing includes a discount versus paying month to month. You can grow from Free or Starter as your team and booking volume increase — without locking into a multi-year enterprise contract unless you choose a custom Professional + arrangement.

Question 3

Do paid plans include a free trial?

Accepted Answer

Yes. Paid plans include a 14-day free trial so you can validate booking, checkout and team workflows before billing starts. No card is required to join the waitlist and explore onboarding.

Question 4

What is the difference between Starter and Professional?

Accepted Answer

Starter covers day-to-day operations: reception, conflict-aware booking, inventory, loyalty, payroll and dispensary module access with practical limits. Professional unlocks deeper session and treatment workflows, broader messaging channels, analytics and AI-ready surfaces, plus higher or unlimited operational limits.

Question 5

When do I need Professional +?

Accepted Answer

Choose Professional + when you need multi-branch support, organisation management, custom branding, white-label options, SSO or dedicated support across a larger footprint.

Question 6

Can you migrate data from our existing system?

Accepted Answer

Yes. We support structured imports for clients and related operational data. Starter and above include bulk import and duplicate detection so you can clean as you load. During onboarding we help map fields from your current tools or spreadsheets.

Question 7

What should we prepare before migrating?

Accepted Answer

Export client lists, service catalogs, staff rosters and any loyalty balances you want to preserve. The cleaner the source file, the faster duplicate detection and profile setup go.

Question 8

Will we lose appointment history?

Accepted Answer

We prioritise live operational readiness — clients, services, staff and upcoming bookings — then import historical records where your export format allows. Your onboarding contact will confirm what can be moved in phase one versus phase two.

Question 9

How long does migration usually take?

Accepted Answer

Many single-location teams are productive within days once catalogs and staff are loaded. Multi-branch or heavily customised legacy systems take longer; we scope that during waitlist and demo conversations so expectations stay clear.

Question 10

What business sizes is Zuri built for?

Accepted Answer

Zuri scales from solo operators and small teams on Free or Starter through growing clinics, studios and shops on Professional, up to multi-location and franchise groups on Professional +. Limits on users, clients, services and monthly appointments increase by tier.

Question 11

Which business types does Zuri support?

Accepted Answer

Zuri is built for service businesses: salons and barbershops, spas and wellness, clinics and aesthetics, fitness and recovery, multi-location and franchise networks, and regulated cannabis dispensaries — plus adjacent service retail operations that book people and sell products.

Question 12

How does Zuri reduce no-shows?

Accepted Answer

Clear calendars, conflict-aware booking and client profiles reduce chaos that causes missed visits. Higher tiers unlock richer notification channels (email, SMS, WhatsApp and push) so reminders can meet clients where they already respond. Loyalty and prepaid wallets also increase commitment to return.

Question 13

Does booking work for walk-ins as well as appointments?

Accepted Answer

Yes. Appointments and POS share the same conflict-aware scheduling. At checkout you can start a walk-in now or schedule a future slot without switching tools.

Question 14

Can Zuri replace separate apps for inventory, loyalty and payroll?

Accepted Answer

That is the goal. Service recipes, stock balances, loyalty tiers, client wallets, tip payouts and commissions live in one platform so teams stop reconciling five tools at closing time.

Question 15

How does Zuri handle privacy and consent?

Accepted Answer

Privacy and consent compliance is built in — POPIA-aligned today, GDPR-ready by design. Client profiles support consent checklists, in-person or remote signing, revocation tracking and exportable audit history.

Question 16

Who can see sensitive client and payroll data?

Accepted Answer

Role-based access controls what each team member can view and change. Payroll, configuration and client consent records stay limited to the roles you assign.

Question 17

Are payments secure?

Accepted Answer

Card payments are processed through secure payment rails. Zuri is designed with bank-grade security practices and role-based access so operational data and payment workflows stay protected.

Question 18

Can we export consent history for a review?

Accepted Answer

Yes. Consent grants and revocations are logged with signer and timestamp, and history can be exported for compliance reviews.

Frequently asked questions

Pricing

Migration

Product

Privacy & compliance

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